Seen — Support

Closed pilot · TestFlight

Seen is a small, invite-only pilot right now — thanks for helping us test it. If something breaks, looks wrong, or you're not sure how a feature is supposed to work, reach out and we'll help directly.

Common questions

• The app can't find any venues near me. Make sure Location permission is granted (Settings → Seen → Location), and that you're near an actual business/venue — the search covers places like cafes, bars, and shops, not private addresses.
• My chat messages disappeared. That's expected — messages and your visibility to others are tied to being actively checked into a venue. Leaving a venue ends that session, per how the app is designed.
• I want my account/data deleted. Email the address above and we'll take care of it.
• Something inappropriate happened in a chat. This is an unmoderated pilot with a small, trusted test group — please report it to us directly right away.

Reporting a bug

Include what you were doing, what you expected, and — if you can — a screenshot or screen recording. The more detail, the faster we can fix it.